Loyalty in the Era of Comparison Shoppers: Measuring Dental Quality & Improving Customer Retention

DentaQual® Is a Flexible, Objective Measurement Platform Designed to Increase Consumer Engagement and Transparency


Providing consumers with more content to make better buying decisions is a common trend in many industries. The dental industry is no exception as; employers are recognizing the need to assist plan members to make better healthcare decisions in dental like they can in medical.

Employers are increasingly demanding that dental insurance payers provide the tools and content to enable consumers to make better health care decisions by providing quality scores on individual dentists. DentaQual® meets those demands with an objective, peer-ranked and claims-based dentist quality measurement platform.

Unique and Objective Quality Measurement

DentaQual® scoring is based on an individual dentist’s "standard deviation from the norm," the norm being the average level of quality of a dentist’s peers in their geographic area. It is not based on pre-determined or subjective quality benchmarks such as user reviews.

Dentists are ranked based on measures in:

DentQual Score is derived from Profiling, Clinical Competency, Customer Satisfaction, Utilization and Adherence to Clinical Protocols metrics

With outcomes-based measurement, the DentaQual® measurement platform provides a foundation to support payer specific initiatives such as:

  • Pay for Performance
  • Case Management
  • Peer Ranking

Quality Score Card Data to Enhance Your Member Portal

Payers can complement an existing member portal with dentist-specific quality score content that is flexible, scalable to nearly any IT environment and enhances consumer engagement.

DentaQual score card data can be integrated into nearly any member web portal

Demonstrate plan value to employers: Data-driven, objective quality scoring with metrics across 5 categories, including clinical competency and adherence to protocols

Pricing Content: Fee and pricing insights from our multi-payer database, DentaBase®

Unparalleled transparency: Provider-level quality insights for all 50 states

Designed to fit your needs: The DentaQual® Measurement Platform is flexible enough to support a range of IT environments, from basic quality data feeds to fully rendered score cards.

Delivered your way: Deliver either white label quality scores or DentaQual®-branded scores to plan members. DentaQual®-branded and calculated quality scores are particularly attractive to plans looking for an independent, credible third-party source for their quality ratings.

Example of DentaQual star ratings

Quality is the new product differentiator. Elevate your customer engagement discussion with DentaQual® from P&R Dental Strategies. For more information complete the form below.

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